ORDER TERMS
Refund policy
Once an order is placed, it is non-refundable except when the order is not delivered.
Non-delivery exception
If your order is not delivered, contact support with your order details so we can review what happened and provide a refund for the undelivered order. This is the exception to our no-refund rule.
Before you place an order
Check the Instagram post link, view quantity, and total carefully. A change of mind after placing an order does not qualify for a refund under this policy. This policy does not limit rights you may have under applicable law.
How orders work
Enter your post link and view quantity, then continue to payment. We mark an order as paid only after UroPay confirms the payment. Our team delivers paid orders manually. This policy provides a refund only if a paid order is not delivered.
How to ask for help
Use the support details on our contact page. If an order has been placed, include its reference and the post link in your request. Do not send a password, login code, or payment card details.